Shipping Charges
- Republic of Ireland: €7
- Northern Ireland, UK & European Union: €15
- Rest of World: €25
- Free shipping on all orders over €250 (including combined orders to a single address)
How Orders Are Shipped
All orders are shipped via An Post, Ireland’s state-owned postal service, using registered post. Once your order is dispatched, you’ll receive an email with a tracking number. You can track your order directly via the link in your email or on the An Post Parcel Tracking page - Track posts and parcels | Personal | An Post (please ensure there are no spaces when entering your tracking number).
Delivery Timeframes
Once dispatched, estimated delivery times for Registered Post are:
- Ireland: 1–3 working days
- Northern Ireland: 3–4working days
- UK: 5–8 working days
- Europe: 8–12 working days
- Rest of World: 12–17 working days
Please note: These are guidelines from An Post and may take longer during busy periods such as Christmas.
Lead Times for Bespoke & Custom Orders
- Ring purchases: up to 4 weeks before dispatch
- Personalised Items: up to 4 weeks before dispatch
- Full Commissions: up to 6 weeks before dispatch (lead time starts after deposit)
Please note that, due to the bespoke, handmade nature of these pieces, we are unable to offer refunds on rings or personalised items.
Shipping Insurance
All orders include insurance through An Post at no extra cost. In the rare event of damage or loss, we will cover the insured return postage when issuing a refund. Please contact us before returning any damaged items.
Returns
If you need to return an item, please contact us first so we can guide you through the proper returns process:
- Email: shop@thecatandthemoon.ie
- Phone: +353 (0)71 9143686
Returns should be sent to:
The Cat and The Moon
4 Castle Street, Sligo, Ireland, F91 P863