Refund policy
Delivery
Orders are normally dispatched within 2 working days of receiving payment, provided the items are in stock. If an item is out of stock, we will contact you with an estimated dispatch date.
Shipping is via An Post Registered Post, and costs are calculated automatically based on your shipping address and total order value:
- Free Shipping: Worldwide on all orders over €250
- Standard Shipping: €7 to Ireland, €15 to UK & EU, €25 to Rest of the World
A tracking number will be emailed once your order has been dispatched.
Earrings
For hygiene reasons, we cannot accept returns of earrings unless they are faulty or supplied in error.
Handcrafted Items
Many of our pieces are individually handcrafted, so slight variations may occur between the images on our website and the item you receive. These natural variations are part of the character and uniqueness of handmade craftsmanship.
Made-to-Order & Personalised Items
Made-to-order or personalised items are exempt from our standard returns policy unless they are faulty or not as described. This includes Martina Hamilton rings, which are individually handcrafted to order.
We do, however, offer one complimentary ring resize if your Martina Hamilton ring requires adjustment. Please contact us within 30 days of receiving your ring to arrange your resize.
Returns Policy
At The Cat & The Moon, we want you to shop with confidence.
Standard Returns
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for:
- A full refund
- An exchange
- Store credit
To qualify for a refund, exchange or store credit:
- Items must be returned in their original condition and, where reasonably possible, in their original packaging.
- Please contact us at shop@thecatandthemoon.ie before returning any item. We will provide you with the appropriate return instructions to help ensure your return is processed as quickly and smoothly as possible.
Refunds
Refunds are processed through Shopify to the original payment method used at checkout. Once processed, the time it takes for the funds to appear in your account will depend on your payment provider.
Returns for Change of Mind
Customers are responsible for the cost of returning unwanted items, regardless of their location.
We recommend using a tracked postal service, as The Cat & The Moon cannot accept responsibility for items lost or damaged during return transit.
Faulty or Incorrect Items
If your item arrives faulty, damaged or we have supplied the incorrect item, please contact us as soon as possible.
Where appropriate, The Cat & The Moon will reimburse reasonable insured return postage costs. Please contact us before returning the item so we can advise on the most suitable return method.
International Returns
Customers are responsible for the cost of returning unwanted items unless the item is faulty or supplied in error.
Please contact us before returning your item so we can provide the appropriate return instructions and help ensure your return is processed efficiently.
If you are returning an item from outside the European Union, please ensure the parcel is clearly identified as "Returned Goods" (or the equivalent option provided by your postal service) and that all customs documentation is completed accurately.
Any customs duties, import taxes, VAT, administration charges or carrier handling fees incurred because a returned parcel has been incorrectly declared may be deducted from your refund where permitted by applicable law.
We recommend using a tracked postal service and retaining proof of postage until your return has been processed.
How to Return an Item
Please contact us before sending your return so we can provide the appropriate return instructions and ensure your return is processed efficiently.
Email: shop@thecatandthemoon.ie
Phone: +353 (0)71 9143686
This policy does not affect your statutory rights.